Reference

Open the legal terms first

We keep the legal page close to the account flow so you can check access, data use, and request steps before you open your account.

Local-law onlyAccount recordsDANAQRIS

Browse The Lobby Read FAQ

Explore access rules by local law

persidentoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We set our legal position around how your account is opened, checked, and kept in our records. Access depends on local law and is available only where local law permits, so the same action can be acceptable in one place and unavailable in another. When you

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submit details, we use them to confirm identity, protect the account, and match payment records from DANA, OVO, GoPay, or QRIS. If a record needs to be corrected, we may ask for the same name, phone number, and transaction reference you used at deposit or withdrawal.
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That keeps the trail clear for support checks and reduces back-and-forth when you ask us to verify a change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Switch to legal help channels

For account questions tied to legal terms, we answer through live chat, WhatsApp, and the support form.

Live chat Use live chat from your account page when you need a fast answer about access, records, or a document mismatch. We keep the same chat thread attached to your account so the case stays traceable.

WhatsApp Message us on WhatsApp during 09:00-23:00 WIB for legal requests that need a short explanation, such as contact changes or a payment-reference check. Keep your registered number ready so we can match the account faster.

Support form If your request needs attachments, use the support form and add your account ID, transaction ID, and the change you want. That helps us verify the record before we move anything in the account.

DATA CARE

Browse data, cookies, and account security

We keep legal requests as account records, not public chat. Data from your profile, device, and payment references is used to verify access, reduce mistakes, and keep a clear audit trail.

Profile data

We keep only the details needed for account matching, such as name, phone number, and payment references. That helps us verify a correction request without asking you to repeat the same facts in every chat.

Browser cookies

Cookies help Chrome, Safari, and mobile browsers remember your session while you move between legal pages and your account area. If you clear them, you may need to confirm your login again.

Device checks

When you open the account from a new phone or tablet, we may ask for a one-time code sent to your registered number. That step protects the record before any legal change is accepted.

Account security

If your phone is lost or your password is shared, contact us at once so we can lock access and check recent activity. We do not move any account detail until owner confirmation is complete.

Retention window

We keep request logs and change history only as long as needed for the account trail and local-law handling. After that, the record is archived or removed according to our internal retention process.

Change requests

Send the exact field you want changed, the current value, and the new value through support. If we need proof, we will ask for it before the record is updated.

Open common legal questions

These answers cover the questions you normally ask before an account is opened or updated. We keep them focused on access, records, and support so you can check what applies to you before you send a request. If your case depends on where you are located, the answer follows local law and the steps shown in support.

If local law permits your access, yes. We check the location and the account details you submit, then allow the next step only when the record fits the local rule set.

We keep the details tied to your account, such as name, phone number, login history, device type, and payment references. That lets us verify changes without asking you to repeat the same record every time.

Send the exact change through live chat or the support form, plus the current value on file. If we need proof, we will ask for it before the record is updated.

We use cookies to keep your session active on Chrome, Safari, and mobile browsers. If you clear them, your session may end, and you may need to confirm your login again.

Use live chat for a quick answer, WhatsApp for a written thread, or the support form for files and payment references. We keep the case in your account record until it is closed.

A new device can trigger a one-time code or a short account check. That step helps us confirm it is you before any sensitive change is accepted.

Open the legal terms first

Switch to legal help channels

Browse data, cookies, and account security

Profile data

Browser cookies

Device checks

Account security

Retention window

Change requests

Open common legal questions

01 Can I open an account from Indonesia?

02 What data do you keep for legal checks?

03 How do I correct my name or phone number?

04 Do you store browser cookie data?

05 How can I contact you about a legal request?

06 What happens when I log in from a new device?

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