Reference

Open the Privacy Policy That Fits

We keep your account data, cookie settings, and support history in one privacy policy so you know what we collect and why.

Data useCookie controlAccount accessLocal law

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Explore How We Handle Your Data

persidentoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the details you give us at registration, your login signals, device type, and the support history tied to your account. When a transaction reference from DANA, OVO, GoPay, or QRIS appears in your records, we keep it only for reconciliation, fraud checks, and

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service questions. We do not keep more than we need, and we separate routine chat logs from security records so each file has a clear purpose. If you ask for correction, access, or deletion, we verify the request against the account first and then act within
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the limits of local law. Where law requires retention, we keep the minimum set of records for the required period, then review them for removal or anonymising. That process is the same whether you open from Yogyakarta or another permitted region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST PATHS

Browse Privacy Support Contacts

Privacy requests move through three paths: live chat, the in-account form, and the email route shown after login.

Live chat Use live chat when you want a quick privacy check. We read it daily from 09:00 to 21:00 WIB, and we confirm account details before we share, change, or close any record.

In-account form Open Settings > Privacy after login and send your request from the form there. That path is best for correction, access, or deletion requests because it attaches your note to the right account file.

Email route If you prefer email, use the address shown in our contact area after you sign in. We match the sender against the account, then reply with the next step and any law-based limits.

CONTROL POINTS

Switch On Data Controls

Our policy is built so you can see how data moves from registration, login, and device checks into a single account file.

What we collect

We collect only the details you enter, the device signals needed to keep access stable, and the support history tied to your file. That includes login time, browser type, and the request trail inside our system.

How cookies work

Cookies remember your session, language choice, and whether you already confirmed the consent panel. On mobile and desktop, they help us return you to the same state without asking you to repeat every setting.

Account security

Security logs track unusual logins, failed password attempts, and device changes. If you notice a session you do not recognise, use the privacy contact path and we will check the account against the last verified sign-in.

Retention period

We keep records only as long as we need them for service, dispute handling, or local law. After that period, we remove, archive, or anonymise what no longer needs to stay linked to your profile.

Request changes

After you log in, open Settings > Privacy and send the exact change you want. We verify the account first, then update only the fields that match your request and the limits set by law.

Who to contact

For privacy questions, use live chat, the in-account form, or the email route shown after login. That keeps your request tied to the right file and lets us answer in the same language you used.

Open Common Privacy Questions

These are the privacy questions we hear most often before someone opens an account. The answers below explain what we collect, how cookies behave on mobile and desktop, how to request corrections, and where local law can limit a change. If anything still looks unclear, use live chat or the in-account form after login, and we will check your request against the profile first.

We collect the details you enter for registration, login signals, device type, and the support trail attached to your file. If a DANA, OVO, GoPay, or QRIS reference appears, we keep it only for reconciliation and account checks.

Yes. Open your account settings after login and send the correction through the privacy form. We verify the request against your profile first, then change only the fields that are wrong or outdated.

We keep personal data only for the period needed for service, dispute handling, security checks, and local law. After that, we remove or anonymise records that no longer need to stay tied to your account.

Yes. Cookies keep your session, language choice, and return path steady on phone and desktop. If you clear browser data, some settings reset, and we may ask you to confirm the panel again where required.

Use live chat, the in-account form, or the email route shown after login. We compare the request with the account file before we act, so the message should come from the address you use on the profile.

Local law comes first. If a rule limits what we can show, move, or delete, we follow that rule and explain the part we can change, the part we must keep, and the reason for each step.

Open the Privacy Policy That Fits

Browse Privacy Support Contacts

Switch On Data Controls

What we collect

How cookies work

Account security

Retention period

Request changes

Who to contact

Open Common Privacy Questions

01 What data do you collect when I open an account?

02 Can I ask you to correct my data?

03 How long do you keep my records?

04 Do cookies stay on mobile and desktop?

05 Who can I contact about privacy changes?

06 Does local law affect what you share?

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